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This book covers the dynamics of verbal communication on the job. Each tip is based on real problems. The text should help readers: hold their own in meetings, give bad news tactfully, apologize without grovelling, mediate conflicts, negotiate, persuade and minimize "cross-talk" between men and women. |
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This book shares proven strategies that will enable you to develop new and better communication skills, providing the techniques needed to move ahead in the business world.
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The Art of Talking So That People Will Listen Talking comes naturally . . . but getting people to listen is an art. This guide provides you with practical, proven strategies for mastering the art of effective, persuasive communication--the skill most essential to your enjoyment of other people and the achievement of personal success.
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Presentation Skills for Managers A successful business person must be persuasive and able to think on one's feet, and these are key elements in the top business presenters. This book provides practical advice on how to create and make compelling, persuasive presentations to employees, colleagues or customers. It looks at practical examples and techniques, and offers tips on presentation skills that managers will need throughout their careers. |
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A guide to improving questioning skills, whether interviewing, appraising or exchanging ideas. The text includes the following topics: open questions; encouraging and drawing out speakers through supportive statements and interjections; avoiding counter-productive questions; using questions in a training context; and establishing facts through "direct" approaches. |
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Explores listening, assertion, and conflict management skills needed for the development of effective interpersonal communications and more meaningful human relationships, with an examination of barriers to communication.
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More than a million people have learned the secrets of effective conversation using Conversationally Speaking. This revised edition provides more ways to improve conversational skills by asking questions that promote conversation, learning how to listen so that others will be encouraged to talk, reducing anxiety in social situations and more.
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Dealing with the Customer from Hell: A Survival Guide They yell and shout, and try to intimidate. They're belligerent, abusive and condescending. Who are they? They're the customers from hell. They may represent just a small proportion of the people a company does business with, but this tiny group can have a big effect on a workforce. Dealing with the Customer from Hell introduces realistic, practical and compelling strategies for working with those 'very special people' who drive everyone mad. It shows anyone how to listen to their customer, echo the issue, sympathize, and respond with a win-win solution. Whether the customer is on the telephone, in person, in the office or on the sales floor, Dealing with the Customer from Hell shows how to consistently take away the stress and create a result that works for everyone. |
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How People Tick: A Guide to Difficult People and How to Handle Them When dealing with difficult people, it is often just one aspect of their behaviour that is particularly challenging. But that single characteristic can be very problematic! How People Tick is a practical guide to every type of difficult person and how best to handle them. Each situation is described, how it happens is analyzed, and then strategies for dealing with the problem successfully are suggested. Absolutely invaluable to everybody, How People Tick is full of tried and tested tips for handling 'difficult' people in 'difficult' situations, based on a real understanding of their behaviour. |
The pitch is the absolute essence of modern business. In pitching for new business, ideas and emotional intelligence dominate. However the skills of the pitch are not only relevant to the world of business, rather they apply to just about every significant personal transaction in your life... "Life's a Pitch" is the ultimate how-to book. It tells you how to handle human transactions. A pitch is not about transferring information, it's about transferring power. And the results of a successful pitch are money and power. Ground-breaking and genre-busting, it will transform the way you think about the art of persuasion.
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How to Persuade People Who Don't Want to Be Persuaded: Get What You Want, Every Time! This book on the art of persuasion teaches you how to persuade by making your messages entertaining. You will learn the secrets behind persuasion tactics used by pitchmen, carneys, and conjurors to convince people to their way of thinking. This book takes these ethical, entertainment-based techniques, and has made them practical for everyday use, capable of influencing one person or a thousand, in business and in life. Essential for any small business owner who is looking for that much needed edge! |
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Previous set of books on Communication Skills 1 |
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