Sometimes you just need some general advice on how to research your small business start up or to run your business better. Learning how others have been successful in business is the best way.

Take a look at these books to see how your small business can benefit from other's experience.

Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers

This is the book that will show you how to ensure customers are raving about your products and services and come back for more. In this book the author gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers. With a goal that there should be something for everyone, something that you can use immediately, which will have an impact on your life, an impact on your customers lives and an impact on the success of your organisation.

Instant Cashflow: Hundreds of Proven Strategies to Win Customers, Boost Margins and Take More Money Home

Self-made multimillionaire and business development expert, Brad Sugars helps you identify your company's hidden "gold mines", dramatically boost your bottom line, and get on the fast track to big profits. You'll discover how to cultivate the right mindset for phenomenal success, generate hundreds of promising new leads, boost your conversion rate of leads to sales, maximize the value of your average sale, measure your results and fine-tune your best strategies, utilize nearly 300 proven marketing and sales strategies that increase visibility, and tap into opportunities for business expansion.

Millionaire Upgrade: Lessons in Success From Those Who Travel at the Sharp End of the Plane

Inspired by the true story of a flight with Sir Richard Branson, Millionaire Upgrade blows the lid off the accepted belief that successful entrepreneurs are a breed apart, possessing some special magic.
Through the interviews with 50 self-made millionaire entrepreneurs, this book takes you on your own personal master class in success, as experienced through the eyes of Tom, a frustrated employee who is upgraded on a long haul flight, and finds himself sitting next to self made millionaire Michael. During the flight Michael shares the science and secrets behind his own success.
Millionaire Upgrade gets you inside the minds of successful entrepreneurs and self-made millionaires giving you the inside track on how they think and act.

Business Upgrade: 21 Days to Reignite the Entrepreneurial Spirit in You and Your Team

Business Upgrade is your guide to succeeding in business by tapping into the secrets every entrepreneur knows. Find out how to use the skills and techniques of successful entrepreneurs in a corporate environment, helping you, and your company's stock rise. You'll discover how and why entrepreneurs consistently achieve results against all odds - and learn how entrepreneurial thinking, innovation and change are the only way for you to stay ahead of your competition.

How to Be an Entrepreneur: The Six Secrets of Self-Made Success

What does it really take to become a successful entrepreneur? If you look at those who have already achieved this goal you'll find that they stand out because of the attitude they have, the way they identify opportunities and a range of other key attitudes and skills that are identified in this book. These are so-called 'soft' skills that are glossed over in other books on entrepreneurship - but they are absolutely vital. They are the difference that makes the difference. In "How to be an Entrepreneur" you'll learn about these six secrets of successful entrepreneurs, and find out how you can apply them in your business to achieve the goal of self-made success.

Customer Service Over the Phone: Techniques for Handling Customers Over the Phone

Good customer service can preserve and expand any client base. This book gathers together customer service techniques and strategies from the author's years of managing a busy call-centre. It includes how to deal with customers by accentuating the positive and by not allowing the customer to feel attacked. It shows how to determine what the customer's problem is by asking the right questions, and then solving the problem in a timely and efficient manner. How refreshing!

Attracting Investors: A Marketing Approach to Finding Funds for Your Business

Raising capital has grown at least in part, to a marketing function. Companies that want to attract capital must now offer investors a compelling value proposition. In effect, they have to market their company to investors.
It is imperative that entrepreneurs understand the fundamentals of marketing in order to raise capital. They need marketing strategy and tactics to convince investors that their business offers a superior risk-return profile compared to alternative investment opportunities.
’Attracting Investors’ shows leaders of start-ups and established alike how to win over the investor-and attract the capital they need to succeed.

Delivering Knock Your Socks Off Service

Keeping up with today's tougher and more demanding marketplace, Delivering Knock Your Socks Off Service is packed with all new techniques to help you successfully work with even the most difficult customers. This indispensable guide gives you proven tips and strategies to help you meet customers expectations and satisfy their needs, determine the right times to bend or break the rules, and become fantastic fixers and powerful problem-solvers...in short, to create a true and lasting 'Service Advantage.'

Small Business, Big Profit!: How to Increase the Profitability of Your Entrepreneurial Business

Started a small business and struggling to make it profitable? Or wondering where all the excitement of running the business went? Then this book is for you.

‘Small Business, Big Profits!’ is the first book written specifically for owner-managers, who know they have a good business idea but are struggling to realise its potential. Written by an experienced small business advisor, the book addresses the biggest challenges facing owner-managers.

Packed with practical tools and techniques, and featuring real-life stories from a wide range of small businesses, this book will act as a daily business advisor to ensure your small business delivers big profits - both financially and personally, helping you to enjoy what you do.

Anyone Can Do It: The Autobiography

If you are in the UK I’m sure you will be familiar with the name Duncan Bannatyne who features in the TV programme ‘The Dragons Den’. At 30, Duncan Bannatyne had no money and was enjoying life on the beaches of Jersey. He saw a story of someone who had made himself a millionaire, and decided to do the same himself. Five years later he had done it, and now he is worth 168 million.

In this remarkable book, Bannatyne relives his colourful path to riches, explaining how anyone could take the same route as he did - if they really want to. In the book, we see how he started out as an ice cream salesman, and built up that business, before moving on to other areas.

Hugely articulate, and with numerous fascinating and revealing stories to tell, this is an autobiography and a business book unlike any other - but then Bannatyne isn't like any other businessman, either.

Billionaire In Training: Build Businesses, Grow Enterprises, and Make Your Fortune (Instant Success)

Right now millions of men and women are trying to make a go of running small businesses without a clear picture of where they're going or how to get ahead. No wonder, so many small businesses fail in their first year of operation. This book is your source for the strategies, skills and confidence every business owner needs to succeed from business basics to sales and advertising.

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