Why Are Some Business Owners so Stupid?

[Rob]

Today I was relating an experience about a business to a group of entrepreneurs. I'd asked this business owner to send me some details about one of his products - two weeks later .... zippo.

One of the people in the group said, 'Was it xxxx?' Sure was and she'd had the same experience and all we were asking for was basic information which probably would have led to a sale.

Now? Not a chance.

In the current climate (or any business climate for that matter!) why, oh why are business owners so lazy or stupid as to not follow up??

[shareman]

I am confused about your chopping out words that what you actually want to speaks out??

http://2.bp.blogspot.com/_G9vH5kXoYRM/TN7MXRa5XMI/AAAAAAAAABM/pXQO-lHa1rI/s1600/confuse.gif

[Rob]

Yes, it's almost as if the customer is an interruption to the business!

[deepsand]

Customer Service today in general, but not all is pathetic. No follow up, no return phone calls, there are even some businesses out there and you have to actually leave a message on a Voice Mail, etc, and act like they are the biggest in the world? It boggles my mind to see such poor customer service when the customers are the ones to to increase your business base.