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When eight years ago I was faced with having to sell my
services for the first time I was terrified. I hated
asking for the sale. I dreaded the part where my
potential clients inevitably came up with objections why
they couldn't use my services. I've since learned that
lack of objections is not necessarily a good thing. In
fact, I now welcome it when prospects tell me "why they
can't."
Frankly, when a
potential client shares his reasons why he or she
hesitates to take advantage of my offer, to me it's a
sign of two things: one -- they are interested in my
services, and two -- I'm getting closer to closing the
deal.
But many professionals
find "overcoming" objections and "closing" the deal
stressful, unpleasant and "pushy." If that's you I want
to share with you two lessons that helped me develop a
different mindset around this.
First, a "no" doesn't
always mean "no." Mostly it's simply "not now" or "I
don't have enough information to say yes." Second, you
can't "overcome" your prospect's objections -- but you
can give them information and tools that allow them to
make a new decision. If you too experience anxiety
around "closing sales," here are my favorite responses
to the top five objections your prospective clients are
likely to raise.
OBJECTION 1: I HAVE TO THINK ABOUT IT
--> "I don't blame you.
Hiring a COACH, etc., therapist, copywriter, trainer,
consultant, can be a big decision. Can you share with me
what specific aspect of my services you are concerned
about?"
--> "Yes, I can see how
this can be a big decision. You know, I found that
typically my clients are initially concerned with one of
three things: is the problem important enough to solve
it now, is this the right solution for your situation,
can you afford the solution? Which one of those concerns
you the most?"
-->"Hmmm... I see. Let
me ask you . . . Let's say we get started on this
project -- what are the downsides?"
OBJECTION 2: I HAVE TO TALK TO MY PARTNER ABOUT IT
--> "Great. What kinds
of questions do you think they might ask?"
-->"Good idea. I always
discuss decisions like this with my partner (or spouse).
But let me ask you a question -- what will you do when
your partner doesn't like the idea of us moving forward
with this?"
OBJECTION 3: IT'S TOO EXPENSIVE
--> "Expensive
comparing to what?"
--> "Yes, it's a sold
investment. I tell you what - I know this is only
worthwhile if you produce solid results, right? What's
the one result you would want to be absolutely sure we
could produce in the next MONTH, months six days, 90
that would have you really happy you hired me? . . .
Great, why don't we make this our top priority and get
started right away?"
--> "Not really. How
does this price compare to what it's costing you to do
nothing about this problem?"
-->"Frankly, that's
exactly why you need me."
OBJECTION 4: I SHOULD BE ABLE TO DO IT ON MY OWN
--> "Hmmmm . . . how
long have you been dealing with this issue? If you
haven't solved it on your own so far, what makes you
think you can do it now?"
--> "Yes, I suppose you
could. But let me ask you something -- when was the last
time you saw (heard) of a heart surgeon performing an
open-heart surgery on himself?
-->"With all the
respect . . . I must disagree. If you thought you could
solve this problem on your own, we wouldn't be talking
right now. Tell me, how would things be different if you
could rely on an unbiased opinion to give you a fresh
perspective of this problem?"
OBJECTION 5: I DON'T HAVE THE TIME RIGHT NOW
--> "Yes, it will take
some time to address this issue. How much more time per
week could you devote to other, revenue-generating
activities if you could eliminate dealing with this
problem on on-going bases?
--> "That's funny; you
just told me it takes you 10 hours a week to deal with
this problem -- wouldn't it make sense to hire someone
like myself and solve it so that you can use your time
on more productive tasks?"
-->"Wow, if you are
that busy and you are still not getting the results you
want, perhaps it would make sense to start the project
by helping you better prioritize your activities and
leverage your time more effectively?"
These are only a few
examples of responses I found helpful in getting to a
"yes" in negotiating a sale. Rather than trying to
memorize those specific sentences, learn the underlying
concept.
An objection is a cover
for a deeper concern. By voicing it your prospect gives
you an opportunity to address it and provide information
to eliminate it. So quit trying to prove your point and
instead ask thought provoking questions. I think you
will be pleasantly surprised by the outcomes.
The author, Adam Urbanski, teaches service
professionals and business owners how to develop better
marketing strategies to increase sales and profits. His
website offers more how-to articles and free tips to
create a winning marketing action plan at
http://www.themarketingmentors.com Once a year, in
December, Adam hosts Attract Clients Like Crazy Boot
Camp designed specifically to teach entrepreneurs
effective marketing strategies.
www.attractlientslikecrazy.com
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